Frequently Asked Questions


How do I reset my password?

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.


How do I change my password?

Once signed into your account, you can change your password by clicking My Account from the top navigation menu. Select Password and update your password.


How do I update my billing information?

Once signed into your account, you can update your billing information by clicking My Account from the top navigation menu. Select Billing and update your billing information.


How do I cancel my recurring subscription?

Once signed into your account, you can cancel your recurring subscription by clicking My Account from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page.  Click Change Plan and Cancel Membership. Your membership will be canceled and your access will be removed at the end of your current payment period.


My credit card is being declined.  Why is that?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.



My video does not play back smoothly. How can I fix this?

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.


Can I watch videos using Chromecast and AirPlay?

Yes!  Both Chromecast and Airplay are compatible with our site.  

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast.  Click the icon and select the correct Chromecast from the pop-up in your browser.

To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner.


Can I watch videos on my TV without using an app?

Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.


Can I watch videos on my phone or tablet without using an app?

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!


Which browsers are supported?

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browsers released within the last five years.  You may experience playback issues when using an out of date browser or any version of Internet Explorer.

Need additional assistance?

If you need additional assistance with your account, please email  A representative will get back to you within 24 to 48 hours.



Thank you for your interest in our Referral program! This program helps you to share your passion for Buti TV with your friends/family and rewards you with an additional 30 days on your subscription every time one of the people you referred becomes a paying member of Buti TV.

This program is available for all users with active/paid subscription to Buti TV.

How to get started?

Sign in to your account with Buti.TV and click Refer a Friend at the top navigation bar. Follow the instructions below on this page to start referring your family/friends.

How do I check my Referral history?

You can check your referral history under -> Account -> Refer a Friend -> look for “Referral History” at the bottom of the page.

How long does it take for the additional 30 days to be added to my subscription?

Once the person you referred has completed their free trial and paid for a subscription, your 30 additional days will be automatically added to your existing membership. It’s that easy.

I sent a referral to a family/friend but I don’t see it in my referral history.

Sometimes there can be technical issues with referral links. Please reach out to if you have any questions.